• User Adoption
  • Information silos between Gmail and CRM
  • Lacking in awareness of best Admin practices


  • Deployed Lightning and redesigned architecture to make information inputting more streamlined, recommendations on Lightning components
  • Deploying Lightning for Gmail
  • Advised on sandbox management, tools and processes for deployments including change sets


  • More users are using the system on a daily basis
  • Users now have timely and accurate information regardless of the tool that they are using
  • Deployments are happening more quickly and are more effective