Omnichannel Communication
Transform B2B and B2C interactions by building a world where communicating with a business is as easy and natural as talking to a friend.
Why is Omnichannel Communication a game-changer?
of customers prefer to talk to businesses using conversational messaging channels, such as WhatsApp and Instagram.
79%
of consumers are open to buy products during their interaction with a chatbot.
47%
Mobile commerce sales make up for 54% of all e-commerce sales owed to strong WhatsApp and/or Instagram integration.
54%
Key partners of Cloud Integrate
The Business Value of Implementing Omnichannel Communication
+20%
+35%
Average order value
Improve in CSAT
-50%
3x
Customer support operational cost
Boost in service agent productivity
2.4x
2.5x
Increase in cross-sell and up-sell revenue
Increase in conversion rates