Increase your Sales
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Let your sales reps dedicate more time to added-value activities to close deals rather than on admin tasks by automating repetitive activities.
Close more deals by guiding sales reps through the sales process with recommendations about the best next actions to take.
Boost productivity by unifying all relevant customer information in the Salesforce Customer 360 view.
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Overcome the most common yet spread business challenge hampering your growth, namely having marketing and sales work in silos.
Ensure that quality leads generated by your marketing team are properly followed up by your sales team.
Create upselling and cross-selling opportunities straight from prospect and customer inquiries.
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Take your analytics to the next level with real-time reporting and dashboards to track team performance and sales activities.
Discover new sales opportunities with AI-powered predictive models and scores.
Deliver Superior Support to your Customers
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Empower your service agents to provide a seamless support experience to customers with AI-powered solutions.
Sync your internal knowledge with your service to surface relevant information and customer data to troubleshoot at lightning speed.
Stop putting customers on hold and start getting awesome reviews!
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Enhance productivity by allowing sales agents to make, receive, and manage calls directly within Salesforce Service Cloud.
Reduce call volume and wait times for customers with a smart IVR (interactive voice response) that enables callers to interact with a voice self-service system
Engage customers in a personalized way thanks to automatic call logging that captures call data and transcript information in Salesforce, providing a complete customer interaction history for future reference.
Speed up agents’ training with automated call transcripts that allow agents to review and analyze previous calls, improving coaching opportunities.
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Respond to prospects and customer inquiries faster with automation solutions that will deflect cases directed to agents, so that you can cut support expenditure while improving customer satisfaction.
Increase customer loyalty by reducing issue resolution times while providing fast and personalized service to customers.
Improve Revenue Efficiency
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Minimize errors and contract lead time with automated solutions to optimize and personalize quotes.
Avoid wasting time sending quotes back and forth with automated discount approvals.
Close deals as soon as your clients are with faster and more accurate quotes.
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Manual configuration of products and pricing is time-inefficient and produces suboptimal outcomes in terms of revenue.
Automate product and pricing configurations to maximize your revenue and to empower your company to rapidly package optimized solutions that are catered to your customers’ needs.
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Design and automate your revenue-defining process with guided selling, which helps sales reps add the right product combinations with the optimized discounts (if necessary) to quotes.
Empower your sales team to spend more time on added value activities to close deals faster, instead of on admin tasks such as fetching data from different systems to generate quotes.
Shape a 360 view of your Ecosystem
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Collect customer feedback to improve your product development.
Create a 360 view of your customers by providing a seamless service experience with fast and relevant content that increases loyalty and brand engagements.
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Gain granular visibility on your partners’ performance.
Increase transparency on your relations with resellers and distributors by sharing knowledge and managing forecasts with standardized and self-service templates.
Boost collaboration by working together on opportunities with personalized engagements to increase sales.
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Streamline onboarding process allowing suppliers to directly onboard and update information with self-service.
Enable buyers to select existing suppliers based on ratings saving procurement days of work.
Automate checks and balances to minimize “guesstimation” out of your compliance.
Provide buyers and suppliers full visibility into the invoicing process. Basically, replicate your customer experience on your procurement process.
Achieve Operational Excellence
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Improve customer engagements with a unified view of your sales and service operations.
Capture order information from your ERP or order management system to manage compliance and renewals on a unified platform.
Optimize sales agreements lifecycle by managing changes to planned quantities, revenues, sales prices, or discounts.
Extend sales agreements collaboration to your channel partners and customers to streamline account management.
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Align sales and operations in your manufacturing processes
Enhance your vision of the future with intelligent forecasting capabilities for both run rate and new business opportunities
Extend the planning process to partners and suppliers to shape agile and future-proof business strategies.
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Unify data from planning, operations, finance, and sales to have insights on how an account is going to perform over a period of time.
Think forward with predictive analytics that allows you to evaluate performance across multiple market segments, product segments, and different customer types.
Create an Omnichannel Customer Experience
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Deflect support tickets and improve self-service with the deployment of AI-powered chatbots seamlessly integrated with Salesforce.
Phone and email channels no longer meet customer expectations. Increase engagements interacting with customers on instant messaging apps, be it WhatsApp, Messenger, WeChat, Telegram, or others.
Provide fast and relevant support on any of your customers’ favorite channels for a comfortable, personal, and seamless experience to build stronger customer relationships and brand loyalty.
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Let your customers reach out to your company as they do with friends, on WhatsApp, Messenger, or other instant messaging apps.
Transform both your B2B and B2C customers’ shopping experiences and support, empowering them to shop on-the-go.
Allow customers to message you straight after a simple Google search and provide fast and relevant information to solve customer questions about your products and services at lightning speed.
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Build an Omnichannel personalized journey collecting critical data points to understand your customers better.
Exceed customer expectations with customized offerings based on their preferences to assist them in their buying decisions.
Establish a Single Source of Truth
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Unify all your databases and data repositories to avoid duplicating efforts, multiplying manual repetitive tasks, and fetching data from different sources.
Create a 360 view of your customers, partners, suppliers integrating systems on a Single Source of Truth.
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Allow teams across all departments to seamlessly collaborate with a simplified way of accessing all relevant data and information, whatever the user point of entry may be in any process.
Ensure real-time and accurate 360-view of all your customers, partners, and suppliers keeping all data connected and updated from any system on a Single Source of Truth.
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Connect the hidden dots behind your processes and operations to produce effective and actionable business intelligence.
Combine data from any source, such as IoT devices, ERP systems, customer and supplier interactions on a Single Source of Truth to have insightful (and predictive) analytics ready at your fingertips to promote data-driven decision making.
